As for the owner of Viking Gate Opener, the tables below are surely come in handy. 4 tables are devoted to 4 models of the brand: Viking CLASS I Gate Opener, Viking Designer I Gate Opener, Viking K-2 Gate Opener, Viking Q-4 Gate Opener. You can easily identify the problem and will be succeed in troubleshooting with the help of compact information from the table.
Viking CLASS I Gate Opener Troubleshooting
| Code | Cause |
|---|---|
| MOT AMP __._ A | This is the motor current amperage during operation |
| MOT VOLT __._ VDC | This is the actual motor voltage during operation |
| AC VOLT __._ VAC | This is the actual low voltage AC to the Control Board from the transformer |
| CHARGE __._ VDC | Indicates the charging voltage to the batteries, if the Battery Switch is in the OFF position |
| BAT VOLT __._ VDC | Indicates battery voltage, if the AC power is discontinued to the Control Board |
| EPS2 ___% ERR | Indicates that the Electronic Positioning Sensor (EPS) needs to be tuned |
| Error rate is displayed as a percentage | |
| Speed __% | Shows the percentage of speed set by the Speed adjustment on the control board |
| OVERLAP _._ SEC | Shows the number of seconds set by the Overlap Adjustment on the control board. This feature is not available on slide gate operator models |
| ODS SENS ___% | Shows the force setting selected to trip the obstruction sensor |
| TIMER __ SEC | Shows the amount time set or remaining to hold the gate at the Open Limit position, before the gate starts to close |
| HEATER __ OFF | The Integrated Heater is disabled for the open "uPfJ 11 and/or close "CL5" limits |
| LOCK MOD OFF | The Lock Mode feature is turned OFF |
| LOCK MOD ON | The Lock Mode feature is turned ON |
Viking Designer I Gate Opener Troubleshooting
| Problem | Solution |
|---|---|
| Gate does not run - Motor Sensor indicator comes ON | Check all motor connections to be fully engaged |
| Check that all motor cable connections, junctions and extensions are properly connected and color-coded | |
| Check the 15 Amp fuse in the control board | |
| Gate does not run - Motor Sensor indicator is OFF | Check all motor connections to be fully engaged |
| Check that limit switches are connected to the common and the normally close position | |
| Check that the stop command is not active | |
| Check that the UL command (photo beam and/or edge sensor) is not active. | |
| Check that the vehicular loop detectors are working properly | |
| Check that the radio command is not active | |
| Ensure that you external accessories are working properly | |
| Check the 4 Amps fuse in the control board | |
| Ensure that you power cables are adequate in voltage and properly connected. | |
| Gate does not run - Power failure | Check the 15 Amp battery fuse |
| Check the battery connections and cables | |
| Check the voltage of the battery | |
| Gate does not run - Obstruction sensor ON and audio alarm is SOUNDING | Ensure that the gate path is clear of obstructions |
| Note: To stop the audio alarm, use the stop command. | |
| Adjust the trim pot of the obstruction sensor | |
| Gate runs, stops and reverse momentarily - Obstruction sensor ON and audio alarm OFF | Ensure that the gate path is clear of obstructions |
| Check for proper functionality and lubrication of the gate and hardware (hinges and the like). | |
| Adjust the trim pot of the obstruction sensor | |
| Gate ignores the limit switches | Check that the open limit switch and close limit switch are in the corresponding place. |
| Check that all motor cable connections, junctions and extensions are properly connected and color-coded. Specifically check the blue and black motor leads | |
| Ensure that the motor cable is away from sources of electrical interference | |
| Check that the limit switch is not faulty | |
| Check that wires to the limit switch are not shorted | |
| Note: To minimize effects cause by electrical interference use twisted pairs of cables with the shield grounded |
Viking K-2 Gate Opener Troubleshooting
| LED | Status | Meaning |
|---|---|---|
| "Magnetic Lock Relay" | OFF | At Closed Limit and Magnetic Lock Relay state is closed across "COM” & ”N.C”. Gate should be at the Close Limit. |
| SOLID | Not at Closed Limit and Magnetic Lock Relay state is closed across "COM” & ”N.O Gate should not be at the Close Limit | |
| "Check Motor" | OFF | Normal Condition. |
| SOLID | The control board is sending power to the motor but the circuit is open. | |
| "Battery Low” | OFF | Normal Condition. |
| SOLID | Batteries are low. | |
| FLASHING | Check power supply to the operator. Batteries critically low. Check power supply to the operator | |
| "POWER” | SOLID | Normal Condition. |
| FLASHING | Operator is running on batteries only | |
| OFF | No power to control board. | |
| “Radio” | OFF | Normal Condition. |
| SOLID | Control Board is receiving an input from a device connected to the Radio terminal | |
| "UL” | OFF | Normal Condition. |
| SOLID | Control Board is receiving an input from a device connected to the UL terminal | |
| “Re-Open” | OFF | Normal Condition. |
| SOLID | Control Board is receiving an input from a device connected to the Re- Open terminal | |
| "ATG” | OFF | Normal Condition. |
| SOLID | Control Board is receiving an input from a device connected to the ATG terminal | |
| "C Loop” | OFF | Normal Condition. |
| SOLID | Control Board is receiving an input from a device connected to the C Loop terminal | |
| “Open” | OFF | Normal Condition. |
| SOLID | Control board is receiving an input for a device connected to any of the following input terminals: Exit. Fire. Strike or Open | |
| "STOP" | OFF | Normal Condition. |
| SOLID | Control Board is receiving an input from a device connected to the Stop terminal | |
| "Close” | OFF | Normal Condition. |
| SOLID | Control Board is receiving an input from a device connected to the Close terminal | |
| "Siren" | OFF | Normal Condition. |
| SOLID | Second consecutive obstruction has been detected Batteries are critically low. | |
| FLASHING | ||
| "Aux. Pwr" | OFF | No voltage output on these terminals at the moment. |
| SOLID | There is 24v DC output on these terminals at the moment. | |
| "Diagnose" | OFF | Normal Condition. |
| FLASHING | Errors have been detected; Check LCD Display for ERR messages | |
| "Close Limit" | OFF | Gate is not at the close limit position. |
| SOLID | Gate is at the close limit position. | |
| FLASHING | Close limit position has been erased or not set | |
| "Open Limit” | OFF | Gate is not at the open limit position. |
| SOLID | Gate is at the open limit position. | |
| FLASHING | Open limit position has been erased or not set | |
| "ODS" | OFF | Normal Condition. |
| SOLID | Obstruction has been detected, | |
| FLASHING | Overload has been detected, | |
| "Timer” | OFF | The close timer is turned OFF or gate is not at the open limit if the timer is turned ON |
| SOLID | Gate is at Open Limit. Timer is turned ON and counting down to close | |
| FLASHING | Gate is at Open Limit. Timer is turned ON but is not timing out due to a conflicting command | |
| “AC VOLTAGE INPUT" | SOLID | Normal Condition. |
| OFF | Incoming power to Power Supply Panel Assembly is not sufficient | |
| "PROTECTION WORKING” | SOLID | Normal Condition. |
| OFF | EMI Board is damaged and circuit is not protected . Replace EMI Board. | |
| "AC VOLTAGE OUTPUT" | SOLID | Normal Condition. |
| OFF | There is no output voltage from the Power Supply Panel Assembly. | |
| "AC POWER" | SOLID | Normal Condition for High Voltage installations. |
| OFF | High Voltage is not supplied to the Modular Power Box |
Viking Q-4 Gate Opener Troubleshooting
| Problem | Solution |
|---|---|
| Gate does not open or close | Check all motor connections to be fully engaged |
| Check that limit switches are connected to the common and the normally close position | |
| Check that the stop command is not active | |
| Check that the UL command (photo beam and/or edge sensor) is not active | |
| Check that the vehicular loop detectors are working properly | |
| Check that the radio command is not active | |
| Ensure that you external accessories are working properly | |
| Automatic close does not function | Check that the trim pot of the hold open timer is set to the proper time delay |
| Note: Hold open timer closes the gate automatically once the gate reaches the limit open | |
| The time delay to close is set by the trim pot | |
| To turn this system off turn the trim pot all the way clockwise | |
| Make sure gate is fully open | |
| Check photobeam path for obstruction | |
| Check photobeam power | |
| Check loop detectors for proper function | |
| Gate opens in the opposite desired direction | Verily your motor cable is connected to the proper connector |
| Check that all motor cable connections, junctions and extensions are properly connected and color-coded | |
| On a Master/Slave installation, one gate runs in the opposite direction | Check the motor and limit switch wiring |
| Verify that one unit is connected as open-left and one unit is connected as open- right | |
| Verify the interconnecting wiring color codes match on both the master and slave boards | |
| Verify you are using shielded cables and that the shield is connected to the chassis ground at both ends, the master side and at the slave side | |
| Gate opens. Closes or stops on its own | Make sure that the ‘Charger’ LED is on and not flashing, indicating that there is AC power |
| Check that your wires from your accessories are: a) Not shorting together b) Not shorting a power line c) Not shorting to metal or earth ground | |
| ‘Charger’ LED off. Gate does not run - alarm sounds upon any input command | Check the 4 Amp fuse on the control board |
| Check the 3 Amp fuse on the EMI control board | |
| Make sure the incoming AC line is properly connected | |
| Check the incoming high voltage power supply | |
| Check the proper selection of power supply (120/220 VAC). | |
| Verify the EMI board by reading high voltage across the (4) blue and red wires at the terminal block connections. | |
| Battery voltage reads zero or very low | Ensure the batteries are connected as follows: a) Left battery - Black terminal connected to the black wire from the harness (jacketed wire) b) Left battery - Red terminal connected to the red wire from fuse holder c) Right battery - Black terminal connected to the red wire from fuse holder d) Right battery - Red terminal connected to the red wire from the harness (jacketed wire) |