SkyLink garage door opener troubleshooting

Skylink Group was established in 1990. The company’s manufacturing facility is situated in China, while its offices are located in Ontario, Canada, in California, USA, in Hong Kong, and in Guangdong, China. In addition to garage door openers under the Skylink brand, the company sells products under such brands as Multi-Link, Total Protection Security System, Household Alert, and Emergency Dialer.

ProblemSolution
Opener does not operate from either wall button or remote.• Check the opener's AC outlet has power. Plug a lamp into the outlet to check. If it does not turn on. check fuse box or circuit breaker.
• Check the wall button wiring at the wall button's and opener's terminals and be sure the remote is programmed into the opener.
Opener tries to operate, but the door does not move• A door spring may have been broken. Usually inspect the door hardware for any broken springs. Have a qualified garage door service professional repair the door if any door hardware is broken.
• In cold weather climates, check that the door is not frozen to the ground or that snow buildup is not blocking the door.
Opener operates from remote but not from wall button• Ensure the wiring connections are correct.
• Is the wall button lit? If not. disconnect low voltage wires to wall button and momentarily touch them together. If opener runs, replace wall button. If not. check wiring connections at opener and check wire for shorts or breaks under wire holder.
Opener operates from wall button but not remote.• Is the wall console in lock mode?
• Does remote indicator light glow when remote button is pressed? If not. replace the battery
• Has the opener learned the code of the remote? Repeat remote programming steps on page 25.
Door does not open completely• Is something obstructing the door? Remove obstructions only after ensuring door area is free of persons, and any other objects.
• If door has been working properly but now doesn't open all the way. reset the travel limit adjustment. Ensure to run a complete opening and closing cycles to reset the force adjustment as well. Follow instructions on page 20.
Door does not close completely- Is something obstructing the safety beam sensor? Ensure the receiving beam sensor's LED is on.
- Is something obstructing the door? Remove obstructions only after ensuring door area is free of persons, and any other objects.
- If door has been working properly but now doesn't open all the way. Reset the travel limit adjustment. Ensure to run a complete opening and closing cycles to reset the force adjustment as well. Follow instructions on page 20.
Opener light stays on- It is normal for the opener's light to stay on for about 3 minutes after each activation
- If the opener's light was turned on by the light button on the Wall Console, it will stay on until the light button is pressed again to turn the light off
Opener activates by itself- Check all remotes programmed into the opener. Check for items pressing on any remote's button.
- If a remote has been stolen, erase the opener’s memory (Refer to page 25) to prevent the lost remote from activating the opener. Re- program the remaining remotes into the opener (Refer to page 25)
- Check the wiring between the wall button and the opener. Look for any wire holder that have cut into the wire's insulation, or wire that has been pinched by another object. Replace any bad wiring.
- Examine the wiring at the opener's terminals and at the wall button's terminals. Look for any wire strands that are close to or touching adjacent terminals.
Door reverses for no apparent reason• The door hardware may be binding causing the close door force setting to be exceeded. Disengage the trolley and manually check the door movement and balance. Lubricate the door hardware as recommended by the garage door manufacturer.
• Re-adjust the travel limits and force adjustments to ensure the automatic force adjustment is set properly.
- Ensure the safety beam sensor is securely fastened and no sun light is shinning directly onto the receiving sensor.
Opener is noisy- Adjust the chain tension (Refer to page 7)
- Lubricate the door hardware as recommended by the garage door manufacturer
Opener won't work due to power failure- Use the emergency release handle to disconnect the opener from the door. The door can be opened or dosed manually until power is restored.