If the failure has occurred before the expiration of the warranty period, the repair or replacement will be performed by the manufacturer. If it has happened after, it is often possible to fix the problem yourself without having to call the repairman. See the table below for possible causes of breakdowns and their solutions.
| PROBLEM | POSSIBLE CAUSE | SOLUTION |
|---|---|---|
| All of the console buttons are blinking continuously | DC voltage below 24V | Disconnect the unit from the power supply. Wait several minutes before reconnecting. If problem persists, contact customer service |
| DC voltage exceeds 40 volts | ||
| When setting or testing travel limits, a buzzer sounds and the UP button in the console blinks continuously | Safety sensor (receiver) can’t be detected | Inspect sensor wires for damage and ensure they are installed correctly. Reset travel limits |
| DC voltage exceeds 40 volts | Disconnect the unit from the power supply. Wait several minutes before reconnecting. If problem persists, contact customer service | |
| When setting or testing travel limits, a buzzer sounds and the DOWN button in the console blinks continuously | Safety sensor (transmitter) can’t be detected | Disconnect the unit from the power supply. Inspect sensor wires for damage and ensure they are installed correctly. Connect the power supply and reset travel limits |
| When testing travel limits, a buzzer sounds and all console buttons blink seven times | A step for setting the travel limits was not completed within two minutes | Complete each step for setting the travel limits within two minutes |
| When testing travel limits, a buzzer sounds twice and all console buttons blink eleven times | Safety sensors became misaligned or obstructed during testing | Remove the obstruction or align the safety sensors as described in the Installation section |
| When programming the outdoor keypad, a buzzer sounds and all console buttons blink seven times | A step for programming the outdoor keypad was not completed within two minutes | Complete each step for programming the outdoor keypad within two minutes |
| When programming a car remote, a buzzer sounds and all console buttons blink seven times | A step for programming the car remote was not completed within two minutes | Complete each step for programming the car remote within two minutes |
| During operation, the opener struggles to raise or lower the door and then stops. A buzzer sounds continuously and the SET button in the console blinks continuously | Motor amperage has exceeded 8 amps | Unplug the unit. Have door spring or door repaired or replaced by a qualified service technician |
| Door spring (torsion spring and/or extension spring) is damaged | Unplug the unit. Have door spring repaired or replaced by a qualified service technician | |
| Door is too heavy, broken, or stuck | Unplug the unit. Have door repaired or replaced by a qualified service technician | |
| When a car remote, smart phone, or keypad is used a buzzer sounds and the UP and DOWN buttons in the console blink continuously | The travel limits have been erased or have not been set correctly | Set the travel limits as described in the Operation section |
| Garage door begins to close then stops and reverses. A buzzer sounds five times and the garage door opener’s LED lights blink five times | The garage door opener hit an object while it was closing | Remove the object and continue operation |
| Garage door opener is in the fully open position and cannot be closed with a car remote, smart phone, or keypad | The safety sensors are not receiving power | Inspect sensor wires for damage and ensure they are installed correctly. Reset travel limits |
| Garage door opener does not activate when indoor keypad is pressed | Battery is low in charge or power supply not connected | Charge the battery or connect to power supply |
| The wire connecting the keypad to the power head has been damaged | Replace damaged or broken wires | |
| Circuit breaker is tripped | Reset circuit breaker | |
| Garage door opener activates, but the garage door does not move | The outer trolley is not engaged with the inner trolley | Pull the emergency release rope and raise the garage door until the outer trolley engages the inner trolley |
| door arms are not connected to the garage door | Secure the door arms to the garage door using clevis and hitch pin | |
| Garage door cannot be opened or closed with car remote or outdoor keypad | The garage door opener is in Vacation Mode | Press the LOCK button on the indoor keypad or smart phone app to unlock the garage door opener |
| Garage door opener is loud or noisy | Fasteners may not be tightened securely | Inspect the entire product for loose parts such as screws, nuts, bolts, caps, etc. Tighten all parts securely |
| The open travel limit has been set incorrectly (Single Panel Doors Only) | Adjust the travel limits as described in the Operation section | |
| AC accessories not working | AC power supply is disconnected | Connect AC power supply |
| GFCI is tripped | Press the reset button on the console | |
| One or two accessories are installed with a combined rating of more than 10 amps | Remove the module or accessories and press the 10 amp circuit breaker reset button on the console | |
| DC accessories not working | AC power supply is disconnected | Connect AC power supply |
| The port powering the DC module is not activated | Use the indoor keypad to activate the port |