The Phantom brand of garage door openers belongs to Overhead Door, which is probably the most well-known brand in the industry. The history of the Overhead Door brand started almost 100 years ago, with the invention of the upward-lifting garage door. Since then, the company has been manufacturing commercial and industrial overhead doors and access systems of excellent quality.
In case your Phantom garage door opener is experiencing an issue, refer to the tables below.
| PROBLEM | SOLUTIONS |
|---|---|
| Operator does not run from wall control. | Check lock switch on wall console. Check the power source. • Plug a lamp into outlet used for power head. If lamp works, power source is OK. If not, check fuse or circuit breaker. • If power is OK: - Check connections at power head terminals. - Check connections at wall control. - Motor protector may be open. Wait about 20 minutes for protector to reset. |
| Door starts for no reason. | Check staples on wire from power head to wall control. If they cut into insulation, they can short wires. If wire is cut, replace it. |
| Was a remote control lost or stolen? Erase all remote control codes from receiver memory and reprogram. Wall control button sticking. Check operation of buttons. | |
| Door starts down, then stops before It’s closed. | Check CLOSE limit switch setting Check for shorted wires |
| Door starts down, then stops and goes back up. | Check force adjustment. |
| Check CONTACT REVERSE. | |
| Check for light beam obstruction or misalignment of Safe-T-Beam®. Check STB self-diagnostic code. | |
| Door will only run closed. | Check OPEN limit switch for short and proper wiring. Check force adjustment. |
| Check for broken door spring. | |
| Door will only run open. | Check Safe-T-Beam® System. |
| Check CLOSE limit switch for short and proper wiring. Check force adjustment. | |
| Remote control has less than 25 feet operating range. | Relocate remote control inside car. |
| Point remote control at door. | |
| Replace battery. | |
| Do Not attempt to retune remote controls. | |
| Door starts up, but stops before it’s completely open. | Be sure door is in good repair, properly lubricated and balanced. Check OPEN limit switch setting. |
| Check force adjustment. | |
| Check for broken door spring. | |
| Operator runs, but door does not move. | Make sure carriage is engaged. |
| Check force adjustment. | |
| Operator works from wall control, but not from remote control. | Program remote control code into receiver memory. |
| If one remote control works and another does not, check battery, remote control type (Series II) and frequency of non-working unit. | |
| Noisy operation. | Be sure all fasteners are tight. |
| Be sure door is in good repair, properly lubricated and balanced | |
| STB System malfunction. | Use self-diagnostic STB System troubleshooting information to maintain safe operation. |
| Lights will not go out. | Check wiring. |
| Disconnect & reconnect wires on wall control. Non-compatible wall control. | |
| Innerslide jammed into power head. | Remove motor cover and rotate opti-wheel. |