Martin is a North American manufacturer of garage doors and openers based in the Salt Lake City, Utah. It was established in 1936 by Leno Martin. Some of the products introduced by Martin Door since 2000 are Controlled Descent Device, a FingerShield section joint, Grooved Panel steel doors, the affordable California Garage Door, and the Steel Pinnacle garage door.
| Situation: | Cause and Solution |
| Opener does not operate from either the wall control/push button or transmitter: | Does opener have electricity? Plug a lamp into the electric outlet. If it does not turn on, have a profession service the electric outlet. Have you disengaged all locks on door? If not, do so. |
| Has snow or ice built up under door? Door may be frozen to ground. Remove any restrictions. | |
| The garage door spring may be broken. Call a trained Martin Door Dealer. | |
| Opener operates from transmitter but not from wall control/push button: | Are wiring connections correct? Check wall control wiring. |
| Is wall control button lighted? If not, disconnect wires to wall control and momentarily touch together. If opener runs, replace wall control. If opener does not run, check wiring connections at opener and check wires for shorts or breaks under staples. | |
| Opener operates from wall control/push button but not the transmitter: | Is the wall control button light blinking? If so, your opener is in the vacation / lock mode. Push vacation lock button to turn off. Has the opener learned the code of the transmitter? Repeat transmitter programming steps. |
| Have all transmitters been set with the same code? Repeat code learning procedure. | |
| Does the transmitter indicator light blink when the transmitter button is pressed? If not, replace battery. | |
| Are photo eyes obstructed? If so. door will only close while wall control/push button is pressed and held. | |
| Door does not open completely: | Is something obstructing the door? Remove obstructions only after ensuring door area is free of persons, pets, and any other objects. If door has been working properly but now doesn't, increase the up force and/or reset the open travel limit. After adjustment Is completed, repeat the reversal tests. |
| Door does not close completely: | Is something obstructing the door or in the path of the photo eyes? Remove obstructions only after ensuring door area is free of persons, pets, and any other objects. Rail assembly may require a center support to ceiling. |
| If door has been working properly but now doesn’t, increase the down force and/or reset the close travel limit. After adjustment Is completed, repeat the reversal tests. | |
| Door opens but will not close at all: | Check the photo eyes for proper connection and alignment. Clean the photo eyes. |
| Increase force in down direction. After adjustment is completed, repeat The reversal tests. | |
| Door reverses for no apparent reason: | Is something obstructing the door? Clear ice, snow, sand or dirt from garage floor area where garage door closes. Also, pull emergency release knob with door in dosed position. Open door manually. If it is unbalanced or a broken spring, call a trained Martin Door Dealer. Review and increase force adjustment setting for down travel. If door reverses from fully closed position, decrease travel limits. |
| After adjustment Is completed, repeat the reversal tests. | |
| Opener lights do not illuminate: | Replace the light bulb(s)maximum 60 watts each. Use a standard size garage door opener bulb if regular type bulb bums out prematurely. |
| Opener light does not turn off: | Is the wall control light switch on? Press light switch button to turn off. |
| Opener strains or maximum force is needed to operate door: | Door may be out of balance or springs are broken. Close the door and use emergency release cord to disconnect trolley. Open and close door manually. A properly balanced door will hold itself halfway open while being supported entirely by its springs. If it does not, leave trolley disconnected and call a trained Martin Door Dealer. DO NOT increase the force to the opener to compensate for unbalanced or damaqed door. |
| Opener does not move door at all: | Springs are broken or door is out of balance. Call a trained Martin Door Dealer. |
| Door may be locked with a manual door lock. Disable or remove any manual door locks. | |
| Opener won't work due to power failure: | Use the emergency release cord to disconnect trolley. Door can be opened and dosed manually. When power is restored, reconnect trolley and resume automatic operation of door. |
| LED DISPLAY AFTER PRESSING “P” | CODE | PROBLEM | SOLUTION |
| #1 Blinking | 1 | Adjustments setting interrupted before completion | Door can be operated normally. Recheck adjustments if adjustment settings were not completed. |
| #2 Blinking | 2 | Defective Reference Switch. | Have opener serviced. Replace reference Switch. |
| #3 Blinking | 3 | Photo eyes became obstructed during downward door travel | Remove obstruction from path of door. Clean photo eyes or realign photo eyes. |
| #4 Blinking | 4 | Defective RPM sensor. | Replace RPM sensor |
| #1,# 4 Blinking | 5 | Force required to move door exceeded set force level | Check door for obstructions, proper manual operation, proper balance, or broken springs. Clear obstructions. |
| If door is OK, increase force setting. After adjustment is made, repeat reversal test. | |||
| #3, #4 Blinking | 7 | Opener exceeded maximum run time limit (45 seconds) for safety reverse | Make sure rail assembly is connected to power head and belt or chain is moving. |
| Photo eyes not connected properly | Check photo eyes wiring and connections. | ||
| Photo eyes not aligned. | Clean photo eyes. | ||
| Other photo eyes fault. | Realign photo eyes. | ||
| #1,# 3, #4 Blinking | 8 | Force watchdog circuit found error Power limit (RTS) sensitivity exceeded. | Check door for obstructions, proper manual operation, proper balance, or broken springs. Clear obstructions. |
| Self-Learned force limit exceeded | Readjust force and run opener up and down twice. After adjustment is made, repeat reversal test. | ||
| #1,#2,# 3, #4 Blinking | 10 | Internal control error | Replace defective parts. |
Martin DC2500e garage door opener troubleshooting
| Situation: | Likelv Cause and Solution |
|---|---|
| Opener does not operate from either the wall control/push button or transmitter: | Does opener have electricity? Plug a lamp into the electric outlet. If it does not turn on, have a profession service the electric outlet. |
| Have you disengaged all locks on door? If not, do so. | |
| Has snow or ice built up under door? Door may be frozen to ground. Remove any restrictions. | |
| The garage door spring may be broken. Call a trained Martin Door Dealer. | |
| Opener operates from transmitter but not from wall control/push button: | Are wiring connections correct? Check wall control wiring. |
| Is wall control button lighted? If not, disconnect wires to wall control and momentarily touch together. If opener runs, replace wall control. If opener does not run, check wiring connections at opener and check wires for shorts or breaks under staples. | |
| Opener operates from wall control/push button but not the transmitter: | Is the wall control button light blinking? If so, your opener is in the vacation / lock mode. Push vacation lock button to turn off. |
| Has the opener learned the code of the transmitter? Repeat transmitter programming steps. | |
| Have all transmitters been set with the same code? Repeat code learning procedure. | |
| Does the transmitter indicator light blink when the transmitter button is pressed? If not, replace battery. | |
| Are photo eyes obstructed? If so, door will only close while wall control/push button is pressed and held. | |
| Door does not open completely: | Is something obstructing the door? Remove obstructions only after ensuring door area is free of persons, pets, and any other objects. |
| If door has been working properly but now doesn't, increase the up force and/or reset the open travel limit. After adjustment Is completed, repeat the reversal tests. | |
| Door does not close completely: | Is something obstructing the door or in the path of the photo eyes? Remove obstructions only after ensuring door area is free of persons, pets, and any other objects. Rail assembly may require a center support to ceiling. |
| If door has been working properly but now doesn't, increase the down force and/or reset the close travel limit. After adjustment Is completed, repeat the reversal tests. | |
| Door opens but will not close at all: | Check the photo eyes for proper connection and alignment. Clean the photo eyes. |
| Increase force in down direction. After adjustment is completed, repeat The reversal tests. | |
| Door reverses for no apparent reason: | Is something obstructing the door? Clear ice, snow, sand or dirt from garage floor area where garage door closes. Also, pull emergency release knob with door in closed position. Open door manually. If it is unbalanced or a broken spring, call a trained Martin Door Dealer. |
| Review and increase force adjustment setting for down travel. If door reverses from fully closed position, decrease travel limits. | |
| After adjustment Is completed, repeat the reversal tests. | |
| Opener lights do not illuminate: | Replace the light bulb(s)maximum 60 watts each. Use a standard size garage door opener bulb if regular type bulb burns out prematurely. |
| Opener light does not turn off: | Is the wall control light switch on? Press light switch button to turn off. |
| Opener strains or maximum force is needed to operate door: | Door may be out of balance or springs are broken. Close the door and use emergency release cord to disconnect trolley. Open and close door manually. A properly balanced door will hold itself halfway open while being supported entirely by its springs. If it does not, leave trolley disconnected and call a trained Martin Door Dealer. DO NOT increase the force to the opener to compensate for unbalanced or damaged door. |
| Opener does not move door at all: | Springs are broken or door is out of balance. Call a trained Martin Door Dealer. |
| Door may be locked with a manual door lock. Disable or remove any manual door locks. | |
| Opener won't work due to power failure: | Use the emergency release cord to disconnect trolley. Door can be opened and closed manually. When power is restored, reconnect trolley and resume automatic operation of door. |
Martin DC3700 garage door opener troubleshooting
| LED DISPLAY AFTER PRESSING “P” | CODE | PROBLEM | SOLUTION |
| # 6 Blinking | e | Photo eyes became obstructed during downward door travel | Remove obstruction from path of door. Clean photo eyes or realign photo eyes. |
| # 7 Blinking | 7 | Adjustments setting interrupted before completion | Door can be operated normally. Recheck adjustments if adjustment settings were not completed. |
| #1,# 8 Blinking | 9 | Defective RPM sensor. | Replace RPM sensor |
| #2, #8 Blinking | 10 | Force required to move door exceeded set force level | Check door for obstructions, proper manual operation, proper balance, or broken springs. Clear obstructions. If door is OK, increase force setting. After adjustment is made, repeat reversal test. |
| #3,# 8 Blinking | 11 | Opener exceeded maximum run time limit (30 seconds) for safety reverse | Make sure rail assembly is connected to power head and belt or chain is moving. If door is 12' (3700) high, professional installation of door is required to complete down cycle in less than 30 seconds. |
| #7, #8 Blinking | 15 | Photo eyes not connected properly | Check photo eyes wiring and connections. |
| Photo eyes are dirty. Photo eyes not aligned. Other photo eyes fault. | Clean photo eyes. | ||
| Realign photo eyes. | |||
| # 1, # 7, # 8 Blinking | 16 | Force watchdog circuit found error | Readjust force and run opener up and down twice. After adjustment is made, repeat reversal test. |
| #1,# 5, *6, #7, #8 Blinking | 27 | Power limit (RTS) sensitivity exceeded. | Check door for obstructions, proper manual operation, proper balance, or broken springs. Clear obstructions. |
| #2, #5, *6, #7, #8 Blinking | 28 | Setf-Leamed force limit exceeded | Check door for obstructions, proper manual operation, proper balance, or broken springs. Clear obstructions. |
| All LED’s Blinking | 36 | Internal control error | Replace defective parts. |