If you are looking for quick, foolproof instructions concerning Wayne Dalton garage door troubleshooting, identify the symptom and refer to the tables below. Before you start Wayne Dalton garage door repair, read the suggested solutions carefully. The Wayne Dalton garage door opener manual that you see on this page has been written for Quantum 3214 and Optimal models.
Quantum 3214 is an automatic garage door opener with a very narrow sphere of application. It can be utilized only on sectional overhead doors, while use on one-piece doors is forbidden by the manufacturer. Wayne-Dalton provided the models with such features as open and close cycle control, mechanical door lock, and opener light.
| Symptom | Probable cause | Corrective action |
| Opener won't work from wall button or radio control. | No power to opener. | Check cord to outlet, wall switch and circuit breaker. |
| Short circuit in wires to opener or wall button. | Isolate by disconnecting the wires at the opener from the wall station. | |
| Motor Protector trips open due to ex- cessive use. | Allow motor to cool for 20 minutes and trv aqain. | |
| Opener works from wall button but not from radio control. | Radio control system non-operational. | Weak or dead battery in transmitter- replace. Security Code not matched between receiver and transmitter If two or more transmitters don't work, have Motor Control Board Tested. |
| Door does not open and opener light flashes. | Something obstructing door travel. | Disconnect door from operator. Oper- ate door by hand to locate obstruction or call a service person. |
| Insufficient opening force. | Adjust opening force. | |
| Build up of ice and snow around door. | Shovel and clear door area. | |
| Door does not open fully and light does not flash. | Open Limit not set properly. | Adjust Open Travel with screwdriver, turn counter-clockwise to desired set- ting. 1/4 turn equals to 1" of travel |
| Door stops and does not close fully. | Close Limit not set properly. | Adjust Close Travel with screwdriver, turn cJockwise to desired setting. 1/4 turn equals 1" of travel |
| Door closes and then returns to fully open position and opener light flashes. | Door arm adjustment. | Adjust rod in tube to provide 1" of “cushion" compression when door is fully closed |
| Close travel adjustment is set beyond normal door position. | Adjust Close Travel with screwdriver, turn cJockwise to desired setting. 1/4 turn equals 1" of travel | |
| Obstructions on floor. | Check for stones or ice under door and remove. | |
| When activated with door in fully open position, door travels for 1 second, stops, and returns to fully open posi- tion and light begins to flash. | Infrared Safety Sensors out of adjust- ment or defective. Batteries in Wireless Safety Sensors. Obstructions in door opening. | Infrared Safety Sensors alignment should be checked per instructions. Check batteries and contact points. Check for object blocking Infrared Safety Sensors. |
| Door reverses travel before reaching fully closed position and opener light flashes. | Activation of obstruction sensing sys- tem. | Check for binding in door travel (door “stops", door tracks, etc). |
| Loose or hanging objects on door acti- vating Infrared Safety Sensor | Remove objects. | |
| Insufficient closing force. | Adjust closing force. | |
| Door stops travel for 1 second at mid- point during close and then continues to close. | Weak battery in Wireless Infrared Safety Sensors. | Replace batteries in Wireless Infrared Safety Sensors. |
| Door fully opens and then light flashes. | Open limit is set too high and trolley is hitting the stop bolt. | Adjust Open Travel with screwdriver, turn counter-clockwise to desired set- ting. 1/4 turn equals to 1" of travel |
The Optimal door opener is manufactured by Wayne-Dalton, a US-based company specializing in garage door and commercial door manufacturing. Optimal was created for a narrow sphere of application: it can be used on a single household domestic door only.
| Symptom | Probable cause | Corrective action |
| Opener does not respond to Wall Station or Transmitter | No power to opener Controls not programmed | Check opener power cord to outlet connection |
| Opener works from Wall Station but not from Transmitter | Transmitter is not programmed Weak/dead Transmitter battery | Replace Transmitter battery |
| Opener works from Transmitter but not from Wall Station | Wall Station is not programmed. Weak/dead Wall Station battery | Replace Wall Station battery |
| Door does not move and opener beeps two times | Install routine has not been performed | Perform install routine |
| Door does not move with wall station or transmitter command and no beeps come from opener. Door does not move with wall station or transmitter command and opener beeps one time | Blown fuse Tripped circuit breaker Motor not connected | Contact authorized, qualified door system service representative. Reset breaker Contact authorized, qualified door system service representative. |
| Door stops or reverses, and opener beeps three or four times | Obstruction encountered Out of balance condition | Clear door path Contact authorized, qualified door system service representative. |
| Door stops while closing, and opener beeps three or four times. | Possible broken spring or out of balance condition. | Contact authorized, qualified door system service representative. |
| Door does not close properly | Cables are not on drum properly | Apply constant pressure to Wall Station up/ down button to close door. |
| Door will not dose | Thermal delay: The door has cyded eight times in a five minute period Obstruction test failure | Door will operate after a one-minute waiting period. Repeat install routine or contact authorized, qualified door system service representative. |
| Door does not travel to full open or full close position | Door is out of balance Door limits are set improperly | Contact authorized, qualified door system service representative. Repeat install routine |
| Opener beeps continuously at end of a dose or open cycle and opener will not respond to a remote control command | “Frozen relay'' test error | Reset opener by unplugging power cord from outlet and then reconnect power cord |
| Light fixture will not light during door operation or by pressinq Wall Station liqht button | Misalignment of light fixture to opener | Adjust light fixture alignment of receiver module with sendinq LED on opener |
| Opener motor runs but the door does not move | The opener is disengaged from the torque tube. | Ensure the emergency disconnect handle is in the motor operated position. |
| Motor does not pivot 90° when using the emergency disconnect | Disconnect cable has slipped inside of the handle. | Contact authorized, qualified door system service representative. |
| Cables are off drums | Obstruction encountered | Contact authorized, qualified door system service representative. |
| TROUBLE | POTENTIAL CAUSE | NOTES / CORRECTIVE ACTION |
| STOP key has NOT been pressed and door is stopped inside open limits. | Drop Stop Device activation | Test door to confirm Drop Stop Device activation. |
| Test 1 | ||
| A. Note and clear error messages from Control Panel. (Do NOT press OPEN key.) | ||
| B. Press CLOSE key. If door does NOT close. Drop Stop Device has been activated. Contact service representative. If door closes, Drop Stop Device has NOT been activated. Refer to error messages originally displayed. Contact a service representative to take corrective action. | ||
| C. Press OPEN key. | ||
| Error messages appear on Control Panel display OR Control Panel display is blank. | Test 2 | |
| A. Note and clear error messages from Control Panel. (Do NOT press OPEN key.) | ||
| B. Disconnect ALL power to Control Panel. | ||
| C. If door does NOT lower, Drop Stop Device has been activated. Contact service representative. If door closes, Drop Stop Device has NOT been activated. Refer to error messages originally displayed. Contact a service representative to take corrective action. | ||
| D. Press OPEN key. |
| Problem: | Solution: |
| • The range of the transmitter is reduced. | Replace Battery: To change the batteries, insert a coin in the coin slot and twist to access the battery compartment. Your transmitter may use one or two CR2016 batteries. Remove the batteries from the battery cage and replace with fresh batteries. Be sure to maintain the correct polarity (+). |
| • One of my Wireless Gateway SCENES is not working. | The Wayne Dalton Wireless Gateway can be activated by up to 12 transmitter programs. When exceeded the last one programmed will be dropped. |
| • My operator no longer works with my remote. | The Wayne Dalton operator can be activated by up to six remote control devices (including wall station and keyless entry controls). If a seventh control is programmed, one of the programmed controls will be overwritten and will no longer activate the operator. To clear the programming of all remote control devices, press and hold the DoorMaster™ light fixture program button, idrive®, Quantum™ or Classic drive™ operator program button for approximately ten seconds. When the DoorMaster™, Quantum™, Classic drive™ status LED goes out or idrive® operator beeps three times, then all controls are erased. |
| TROUBLE | POTENTIAL CAUSE | NOTES / CORRECTIVE ACTION |
| Door will not move | Door may be in Shut Down mode. Fix issue. | Press stop key to clear fault |
| No power | Check motor wiring, power line, system rating. | |
| Timed Close not functioning | Timer is set to 0. | Verify or update specific timer in express menu.. |
| Timer condition not met. | Verify door is at open close limits, or condition is met. | |
| Auto 1/Manual 1 Function not working | Wiring or connection loose, signal not reaching controller. | Verify connections. |
| Auto 1/Man 1 not selected as function. | Verify chosen input function. | |
| On key release, door stops or reverses | One of the sensor inputs activated. | Verify sensor inputs. |
| Timed Close quits after a few reverses | After a factory set number of failed attempts, usually three, the door will stop attempting to Time Close after a reversal. This is normal door function. | Door will reverse a Timed Closed door without counting the first reversal as a failed attempt NOTE: If Entrapment Prevention Inputs cause reversals in the meantime, the reversals will continue to count as failed attempts and stop the close timer after three tries. |
| Wall push button not responding. | Wiring and firmware setting incorrect. | Common should be set to 24V |
| Stop is set to NC in firmware (System config > Inputs) | ||
| Open is set to NO. | ||
| Close is set to NO. | ||
| General service Due: XXXXX | Routine service interval has elapsed. | Contact distributor for required maintenance. |
| Major service Req’d XXXXX | Required maintenance interval has elapsed. | Contact distributor for required maintenance. |
| Door stops for no reason, or acts differently than before - No errors displayed, only shows IDLE at status | A brownout or short has affected the controller | Use the disconnect switch to turn off the power, wait until the unit shuts off, then turn it back on (hard reset). |
| -Contact customer service if it is still an issue. | ||
| Possible overheat | Check fault log | |
| One of the options to the Junction Box does not operate as expected | Connection to the Junction Box is incorrect | Ensure the Junction Box connections are correct (Via Manual) |
| 1. Radio Remote Receiver is wired to OPTION 2 -A 10 kohm load is also needed to be wired from the Manuall input to a 24VDC connection (part of the kit when delivered). | ||
| 2. Loop Detector or Motion Detector is wired to Option 1 (or to an Autol input) NOTE* Both can be wired, but one needs to be wired directly to the Control Unit (regular wire can be used) | ||
| Quick setup aborted | Fault occured when setting limits | 1. Fix faults in system. |
| 2. Make sure Position Sensor does not roll over from +32,000 to -32,000 when setting limits. | ||
| 3. Make sure Position count increases when setting door to open limit (door direction incorrect). | ||
| 4. Restart Quick Setup. |
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