Wayne-Dalton garage door opener troubleshooting

Wayne Dalton is a US company specializing in residential garage doors, as well as commercial sectional and rolling doors. Its largest manufacturing plant is located in Holmes County, Ohio. The history of the company dates back to 1954.

If you are looking for quick, foolproof instructions concerning Wayne Dalton garage door troubleshooting, identify the symptom and refer to the tables below. Before you start Wayne Dalton garage door repair, read the suggested solutions carefully. The Wayne Dalton garage door opener manual that you see on this page has been written for Quantum 3214 and Optimal models.

Wayne-Dalton Quantum 3214 garage door opener troubleshooting

Quantum 3214 is an automatic garage door opener with a very narrow sphere of application. It can be utilized only on sectional overhead doors, while use on one-piece doors is forbidden by the manufacturer. Wayne-Dalton provided the models with such features as open and close cycle control, mechanical door lock, and opener light.

SymptomProbable causeCorrective action
Opener won't work from wall button or radio control.No power to opener.Check cord to outlet, wall switch and circuit breaker.
Short circuit in wires to opener or wall button.Isolate by disconnecting the wires at the opener from the wall station.
Motor Protector trips open due to ex- cessive use.Allow motor to cool for 20 minutes and trv aqain.
Opener works from wall button but not from radio control.Radio control system non-operational.Weak or dead battery in transmitter- replace.
Security Code not matched between receiver and transmitter (see page 16)
If two or more transmitters don't work, have Motor Control Board Tested.
Door does not open and opener light flashes.Something obstructing door travel.Disconnect door from operator. Oper- ate door by hand to locate obstruction or call a service person.
Insufficient opening force.Adjust opening force. (See Adj. #1).
Build up of ice and snow around door.Shovel and clear door area.
Door does not open fully and light does not flash.Open Limit not set properly.Adjust Open Travel with screwdriver, turn counter-clockwise to desired set- ting. 1/4 turn equals to 1" of travel (see Step 28).
Door stops and does not close fully.Close Limit not set properly.Adjust Close Travel with screwdriver, turn cJockwise to desired setting. 1/4 turn equals 1" of travel (See Step 27).
Door closes and then returns to fully open position and opener light flashes.Door arm adjustment.Adjust rod in tube to provide 1" of “cushion" compression when door is fully closed (See Step 24 and 26).
Close travel adjustment is set beyond normal door position.Adjust Close Travel with screwdriver, turn cJockwise to desired setting. 1/4 turn equals 1" of travel (See Step 27).
Obstructions on floor.Check for stones or ice under door and remove.
When activated with door in fully open position, door travels for 1 second, stops, and returns to fully open posi- tion and light begins to flash.Infrared Safety Sensors out of adjust- ment or defective.
Batteries in Wireless Safety Sensors. Obstructions in door opening.
Infrared Safety Sensors alignment should be checked per instructions. (See Step 21 and 22).
Check batteries and contact points.
Check for object blocking Infrared Safety Sensors.
Door reverses travel before reaching fully closed position and opener light flashes.Activation of obstruction sensing sys- tem.Check for binding in door travel (door “stops", door tracks, etc).
Loose or hanging objects on door acti- vating Infrared Safety SensorRemove objects.
Insufficient closing force.Adjust closing force. (See Adj. #1).
Door stops travel for 1 second at mid- point during close and then continues to close.Weak battery in Wireless Infrared Safety Sensors.Replace batteries in Wireless Infrared Safety Sensors.
Door fully opens and then light flashes.Open limit is set too high and trolley is hitting the stop bolt.Adjust Open Travel with screwdriver, turn counter-clockwise to desired set- ting. 1/4 turn equals to 1" of travel (see Step 28).

Wayne-Dalton Optimal garage door opener troubleshooting

The Optimal door opener is manufactured by Wayne-Dalton, a US-based company specializing in garage door and commercial door manufacturing. Optimal was created for a narrow sphere of application: it can be used on a single household domestic door only.

SymptomProbable causeCorrective action
Opener does not respond to Wall Station or TransmitterNo power to opener Controls not programmedCheck opener power cord to outlet connection See programming section
Opener works from Wall Station but not from TransmitterTransmitter is not programmed Weak/dead Transmitter batterySee programming section Replace Transmitter battery
Opener works from Transmitter but not from Wall StationWall Station is not programmed. Weak/dead Wall Station batterySee programming section Replace Wall Station battery
Door does not move and opener beeps two timesInstall routine has not been performedPerform install routine
Door does not move with wall station or transmitter command and no beeps come from opener.
Door does not move with wall station or transmitter command and opener beeps one time

Blown fuse
Tripped circuit breaker
Motor not connected
Contact authorized, qualified door system service representative.
Reset breaker
Contact authorized, qualified door system service representative.
Door stops or reverses, and opener beeps three or four timesObstruction encountered Out of balance conditionClear door path
Contact authorized, qualified door system service representative.
Door stops while closing, and opener beeps three or four times.Possible broken spring or out of balance condition.Contact authorized, qualified door system service representative.
Door does not close properlyCables are not on drum properlyApply constant pressure to Wall Station up/ down button to close door.
Door will not doseThermal delay: The door has cyded eight times in a five minute period
Obstruction test failure
Door will operate after a one-minute waiting period.
Repeat install routine or contact authorized, qualified door system service representative.
Door does not travel to full open or full close positionDoor is out of balance Door limits are set improperlyContact authorized, qualified door system service representative.
Repeat install routine
Opener beeps continuously at end of a dose or open cycle and opener will not respond to a remote control command“Frozen relay'' test errorReset opener by unplugging power cord from outlet and then reconnect power cord
Light fixture will not light during door operation or by pressinq Wall Station liqht buttonMisalignment of light fixture to openerAdjust light fixture alignment of receiver module with sendinq LED on opener
Opener motor runs but the door does not moveThe opener is disengaged from the torque tube.Ensure the emergency disconnect handle is in the motor operated position.
Motor does not pivot 90° when using the emergency disconnectDisconnect cable has slipped inside of the handle.Contact authorized, qualified door system service representative.
Cables are off drumsObstruction encounteredContact authorized, qualified door system service representative.