Overhead garage door opener troubleshooting

Overhead Door is one of the pioneers in the garage door industry. The company patented the sectional garage door mechanism in the 1920s. The upward-lifting garage door was created in 1921, and the opener appeared five years later. Since then, the Overhead Door Corporation has been working in this sphere. Today it has over 450 authorized distributors nationwide.

If you are looking for an Overhead garage door opener manual, you are at the right page. The charts below contain information on Overhead garage door troubleshooting for the following lineups: CD Series, SilentMax 4040, Standard Drive 650, and OverDrive. With the help of these Overhead garage door repair tips you may be able to save the cost of a service call.

Overhead Door CD Series garage door opener troubleshooting

CD Series includes automatic garage door openers with chain drive/belt drive. The Overhead Door company equipped this series with a CodeDodger remote control and Series II electronics. To let the garage door operator system work the way it should, you need to install electronic sensory protection system.

ProblemSolutions
Operator does not run from wall control.Check lock switch on wall console (See section 4).
Check the power source.
• Plug a lamp into outlet used for power head. If lamp works, power source is OK. If not, check fuse or circuit breaker.
• If power is OK:
- Check connections at power head terminals.
- Check connections at wall control.
- Motor protector may be open. Wait about 20 minutes for protector to reset.
Door starts for no reason.Check staples on wire from power head to wall control. If they cut into insulation, they can short wires. If wire is cut, replace it
Was a remote control lost or stolen? Erase all remote control codes from receiver memory and reprogram. Wall control button sticking. Check operation of buttons.
Door starts down, then stops before it's closed.Check CLOSE limit switch setting (See Section 8) Check for shorted wires
Door starts down, then stops and goes back up.Check force adjustment (See Section 7).
Check CONTACT REVERSE (See Section 7).
Check for light beam obstruction or misalignment of Safe-T-Beam® (See Section 3). Check STB self-diagnostic code.
Door will only run closed.Check OPEN limit switch for short and proper wiring. Check force adjustment (See section 7).
Check for broken door spring.
Door will only run open.Check Safe-T-Beam® System(See section 3).
Remote control has less than 25 feet operating range.Relocate remote control inside car.
Point remote control at door.
Replace battery.
Do Not attempt to retune remote controls.
Door starts up, but stops before it's completely open.Be sure door is in good repair, properly lubricated and balanced. Check OPEN limit switch setting (See section 8).
Check force adjustment (See section7).
Check for broken door spring.
Operator runs, but door does not move.Make sure carriage is engaged.
Check force adjustment (See Section 7).
Operator works from wall control, but not from remote control.Program remote control code into receiver memory (See section 9).
If one remote control works and another does not, check battery, remote control type (Series II) and frequency of non-working unit (See section 9).
Noisy operation.Be sure all fasteners are tight.
Be sure door is in good repair, properly lubricated and balanced (See Monthly Maintenance section).
STB System malfunction.Use self-diagnostic STB System troubleshooting information to maintain safe operation (See section 3).
Lights will not go out.Check wiring.
Disconnect & reconnect wires on wall control. Non-compatible wall control.
Innerslide jammed into power head.Remove motor cover and rotate opti-wheel.

Overhead Door OverDrive garage door opener troubleshooting

Before you start using the Overhead Door OverDrive garage door opener, you will have to install the included wall-control. In addition to this, correct operation is impossible without prior installment of Safe-T-Beam system and force controls. These features are intended to protect your door from sudden stops and starts.

ProblemsSolutions
Operator does not run from wall control.• Check power source.
- Plug a lamp into outlet used for power head. If lamp works, power source is OK.
- If not, check fuse or circuit breaker or noncompatible GFCI (We recommend replacing noncompatible GFCI receptacle). (Any electrical work should be conducted by a qualified person who understands electrical circuitry.)
• Check ribbon connector between boards (qualified service representative).
• If power is OK:
- Check connections at power head terminals. Page19, Fig. 3-1.
- Check connections at wall control. Page 19, Fig. 3-2.
- Check operator troubleshooting chart on page 28.
Door operator starts for no reason.• Check wires to ensure they are not cut. Staples can cut insulation and short wires. If wire is cut, replace it.
• Was a remote control lost or stolen? Erase all remote control codes from receiver memory and reprogram. Page 27, step 4.
• Button stuck on wall control or remote.
Door starts down, then stops before it’s closed.• Check CLOSE limit switch setting. Page 21.
• Wires shorted.
• Check door for binding.
Door starts down, then stops and goes back up.• If new, check door arm position.
• Check CONTACT REVERSE.
• Check STB System for beam obstruction or misalignment of lenses.
• Check STB diagnostic code.
• Check “CLOSE FORCE” adjustment. Page 22.
• Check door for binding.
Door will only run closed.• Check OPEN limit switch for short and proper wiring.
• Check ‘‘OPEN FORCE" adjustment. Page 22.
• Check door condition and door spring.
Door will only run open.• Check STB System (see STB troubleshooting chart on page 28.)
• Check CLOSE limit switch for short and proper wiring.
• Check “CLOSE FORCE” adjustment. Page 22.
Lights will not go out.• Disconnect and reconnect wires on wall control. Page 19.
• Check wiring. Incompatible wall control. Disconnect and use remotes for operation.
Door starts up, but stops before it’s completely open.• Be sure door and operator are in good repair, properly lubricated and balanced (See Maintenance Section).
• Check “OPEN” limit sw. set. Page 21.
• Check “OPEN FORCE” set. Page 22.
• Check door condition and for broken Door spring.
Operator runs, but door does not move.• Make sure carriage is engaged to carriage slide. – Check carriage lever engaged. Pg. 10.
• Check force adjustment. Page 22. Door operator will NOT run more than 30 seconds each way if door does not move.
• Check condition and placement of coupler. Page 8.
• Check screw is turning.
Remote Control has less than 25 feet operating range.• Relocate remote control inside car.
• Point remote control at garage door.
• Replace battery.
• Reposition door operator antenna.
• DO NOT attempt to retune remote controls.
Operator works from Wall Control, but not from Remote Control.• Program remote control code into receiver memory. Page 23-26.
• Replace remote control Battery. Pg. 23.
• Check STB’s.
Noisy operation.• Be sure all fasteners are tightened.
• Be sure door and operator are in good repair, properly lubricated and balanced (see Monthly Maintenance Section).
Safe-T-Beam® System.If an operational problem exists, the operator will not run closed. The operator can be forced to close this way –
• Disconnect the STB System from the operator.
• Hold the wall control button down until the door is completely closed.
Use self-diagnostic STB System troubleshooting information to maintain safe operation. Page 28.

Overhead Door Standard Drive 650 garage door opener troubleshooting

The Overhead Door company equipped the Standard Drive 650 garage door opener with a preprogrammed remote, that makes DIY installation easier. The model utilizes belt/chain drive, Safe-T-Beam system and is compatible with Homelink and Car2U features designed by the same company.

ProblemWhat to do
Opener does NOT run from wall console.• Turn Sure-Lock™ OFF (see page 5).
• Check power source.
- Plug a lamp into outlet used for powerhead. If lamp works, power source is OK.
- If not, check fuse or circuit breaker.
• If power is OK,
- Check connections at powerhead terminals and at wall console.
• Check for reversed, broken or cut wires. Staples can cut insulation and short wires. Repair or replace.
Opener runs, but door does not move.
Opener works from wall console, but NOT from remote.
• Make sure carriage is engages with chain/belt bullet. See page 12. Refer to installation poster or download poster from www.overheaddoor.com
• Check to make sure chain/belt in not broken or OFF its pulley.
• Check all remotes.
• Replace remote battery with good one. See page 13.
• Program remotes to powerhead. See page 10.
Remote has less than 25 feet operating range or no operation.• Relocate remote inside car and /or point remote at garage door.
• Replace battery. See page 13
• Reposition door opener antenna.
• Eliminate possible competing signals (satellite radio, etc.)
Door starts down, then STOPS and goes back up.
OR
Safe-T-Beam® System malfunction.
• If a NEW installation, check Door Arm position. Refer to Installation poster or download poster from www.overheaddoor.com.
• Check if limits are properly set See pages 7-8 & 14.
• Check if Safe-T- Beam* red LED is flashing.
• Check Safe-T-Beam* system for beam obstruction or misalignment of lenses.
• Check garage door for binding.
• If and operational problem exists, and opener will not close, the opener can be forced to close as follows: Press and hold the wall control button until door is completely closed.
• Check for interference from adjacent Safe-T-Beam* units.
• Contact Overhead Door at 1 -800-929-3667.
Door starts down, then STOPS before it is closed.
OR
Door will only open.
• Check Safe-T- Beam* wire connection at powerhead and at STBs. See page 5, STB instruction, poster or website.
• Check if limits are properly set See pages 7-8 & 14.
• Check CONTACT REVERSE. See page 9.
• Check garage door for binding.
• Check closing 'FORCE"adjustment See page 14.
Door starts up, but STOPS before it is completely open.• Check if limits are properly set See pages 7-8 & 14.
• Be sure door, opener, springs are in good repair, property lubricated and balanced.
• Check closing, "FORCE*adjustment. See page 14.
• A WARNING: If you suspect a problem with the garage door hardware or springs, visit wwww.overheaddoor.com and use the "dealer locator* to hire a local door service professional.
NEVER try to repair door hardware or springs yourself.
Door will only run closed.• Turn Sure-Lock™ OFF (see page 5).
• Check if limits are properly set See pages 7-8 & 14.
• Check door balance, condition, and door spring.
• Check opening "FORCE" adjustment. See page 14.
• A WARNING: If you suspect a problem with the garage door hardware or springs, visit wwww.overheaddoor.com and use the "dealer locator* to hire a local door service professional.
NEVER try to repair door hardware or springs yourself.
Door opener starts for no reason.• Button stuck on wall control or remote.
• Was remote lost or stolen? Erase all remotes from powerhead memory and program new remotes. See pages 10-11.

Overhead Door SilentMax 4040 garage door opener troubleshooting

SilentMax 4040 garage door operator is positioned as an ultra-quiet opener. The model utilizing belt drive has such safety features as Automatic Lighting, Safe-T-Beam system, speed and force controls. The Overhead Door company also equipped the model with the SAFE-T-REVERSE system that stops a moving door within 2 seconds of contact with an object.

ProblemPossible CauseWhat To Do
Door does not fully close or open.Door mechanics have changed. End-of-travel positions incorrectly set.Have the door professionally checked.
Reset end-of-travel positions (Setting Steps 1 and 2).
Door presses into the end-of-travel positions.Optimum setting of end-of-travel positions has not been achieved.Reset end-of-travel positions (Setting Steps 1 and 2).
After closing, door opens slightly producing a gap.Door blocks just before closed position.Remove obstruction or reset CLOSE end-of-travel position (Setting Step 2).
Door does not respond to signal from remote control, but does respond to push button or wall control.Weak battery in remote control.
Antenna not plugged in or correctly aligned.
Remote control not programmed.
Replace battery.
Plug in or align antenna.
Program remote.
Door does not respond to signal from remote control or any other control device.See diagnostic display.See diagnostic display.
Insufficient range of remote control.Weak battery in remote control.
Antenna not plugged in or correctly aligned.
On-site screening of receiving signal.
Replace battery.
Plug in or align antenna.
Connect external antenna (accessory).


NumberConditionWhat To Do
0Operator starts up and *0" goes outNormal operation.
2Safe-T-Beam photo cell is interrupted.See self-diagnostic Safe-T-Beam System Troubleshooting Chart (page 15).
7Vacation lock switch in locked position.Move switch to unlocked position.
3Motor has stopped.Call Customer Service at 1-800-784-5028.
4Permanent signal from wall console.Check Wall Console for stuck button.
5An error has occurred in setting up or down limit.Travel path too long.
Repeat setting procedure (Setting Steps 1 and 2).
0O'displayed during the next opening and closing cycle and then goes out.
'0'continues to be displayed.
Opener is confirming normal operation after an error is corrected. No action required.

Overhead legacy garage door opener troubleshooting

PROBLEM:WHAT TO DO:
Opener does NOT operator when wall control is pressed.• Turn Sure-Lock™ OFF See page 4.
• Check power source.
- Plug a lamp into outlet used for powerhead. If lamp works, power source is OK.
- If not, check fuse or circuit breaker.
• If power is OK,
- Check connections at powerhead terminals and at wall console.
• Check for reversed, broken or cut wires. Staples can cut insulation and short wires. Repair or replace.
Opener runs, but door does not move.• Make sure carriage is engaged with chain/belt turnbuckle. Refer to installation poster or download poster from www.OverheadDoor.com
• Check to make sure chain/belt is not broken or off its pulley.
Opener works from wall control, but NOT from remote.• Check all remotes.
• Replace remote battery. See page 15.
• Program remotes to powerhead. See page 9.
Remote has less than 25 feet operating range or no operation.• Relocate remote inside car and /or point remote at garage door.
• Replace battery. See page 15.
• Reposition door opener antenna.
• Eliminate possible competing signals (radio, etc.).
• LED bulbs may be interfering with remote signal. See page 16.
Door starts down, then STOPS and goes back up. OR Safe-T-Beam System malfunction.• If a NEW installation, check Door Arm position. Refer to Installation poster or download poster from www.OverheadDoor.com.
• Check if limits are properly set. See pages 6-7. Adjust limits as needed.
• Check if Safe-T- Beam* red LED is flashing. See page 15, Safe-T-Beam* system check.
• Check Safe-T-Beam* system for beam obstruction or misalignment of lenses. See page 15, Safe-T-Beam* system.
• Check garage door for binding.
• If an operational problem exists, and opener will not close, the opener can be forced to close as follows: Press and hold the wall control button until door is completely closed.
• Check for interference from adjacent Safe-T-Beam* units. See page 18.
• Contact Overhead Door at 1 -800-929-DOOR.
Door starts down, then STOPS before it is closed. OR Door will only open.• Check Safe-T- Beam*wire connection at powerhead and at STBs. See page 15, Safe-T-Beam* system check.
• Check if limits are properly set. See pages 6-7. Adjust limits as needed.
• Check CONTACT REVERSE. See page 8.
• Check garage door for binding. See maintenance and adjustment. Pages 14-18.
• Check closing "FORCE" control. See page 8, or Force settings. Page 17.
Door starts up, but STOPS before it is completely open.• Check if limits are properly set. See pages 6-7. Adjust limits as needed.
• Be sure door, opener, springs are in good repair, properly lubricated and balanced.
• Check dosing/opening "FORCE"control. See page 8, or Force settings Page 17.
• If you suspect a problem with the garage door hardware or springs, visit www.OverheadDoor.com and use the "dealer locater"to hire a local door service professional. NEVER try to repair door hardware or springs yourself.
Door will only run closed.• Turn Sure-Lock™ OFF See page 4.
• Check if limits are properly set. See pages 6-7.
• Check door balance, condition, and door spring.
• Check opening "FORCE"control. See page 8, or Force settings. Page 17.
• If you suspect a problem with the garage door hardware or springs, visit www.OverheadDoor.com and use the “dealer locater” to hire a local door service professional.
NEVER try to repair door hardware or springs yourself.
Door opener starts for no reason.• Button stuck on wall control or remote.
• Was remote lost or stolen? Erase all remotes from powerhead memory and program new remotes. See pages 9-13.