Genie garage door opener troubleshooting

Genie was established in 1923 as the Alliance Manufacturing Company. The first garage door opener was manufactured in 1954. The product, that was named Genie, conquered the marked very soon as far as it was the first mass-produced model of radio-controlled residential garage door opener. The company was bought by Overhead Door in 1994.

Genie garage door troubleshooting may be really time-consuming unless you have a reliable source of information on the topic. This is exactly what you’ll find below. Whether you do or do not have a Genie garage door opener manual, the charts below will explain you what’s going on. Most likely, you will be able to make Genie garage door repair by yourself.

Genie SC 1500, TriloG 1200 garage door opener troubleshooting

Genie SC 1500 can be used with residential sectional or one-piece overhead garage doors. The model boasts Intellicode 2 Access security system and Safe-T-Beam system (non-contact reversing system). TriloG 1200 is a direct drive screw garage door opener belonging to the professional line.

ProblemWhat to do
Opener does NOT run from wall console.• Check power source.
- Plug a lamp into outlet used for powerhead. If lamp works, power source is OK.
- If not, check fuse or circuit breaker.
• If power is OK,
- Check connections at powerhead terminals and at wall console.
- Limits must be set with door arm connected to door.
• Check if wall console Sure-Lock™ is ON. Turn Sure-Lock™ OFF and check operation.
• Check for reversed, broken or cut wires. Staples can cut insulation and short wires. Repair or replace.
Opener runs, but door does not move.
Opener works from wall console, but NOT from remote.
• Make certain carriage is engaged into chain/belt bullet or screw drive shuttle. See page 6. Refer to Installation poster or download poster from www.geniecompany.com
• Check to make sure chain/belt is not broken or OFF its pulley.
• Check all remotes.
• Replace remote battery with good one. See page 17.
• Program remote to powerhead. Seepages 10-11.
Remote has less than 25 feet operating range or no operation.• Relocate remote inside car and/or point remote at garage door.
• Replace battery. See page 17.
• Reposition door opener antenna.
• Remote LED does not come ON with button push - replace battery. Seepage 17.
• Eliminate possible competing signals (satellite radio, FiOS® TV).
Door starts down, then STOPS and goes back up.
OR
Safe-T-Beam® System malfunction.
• If a NEW installation, check Door Arm position. Refer to Installation poster or download poster from www.geniecompany.com
• Check if limits are properly set. See pages 6-7.
• Check if Safe-T-Beam® Red LED is flashing.
• Check Safe-T-Beam® system for beam obstruction or misalignment of lenses.
• Check garage door for binding.
• If an operational problem exists, and opener will not close, the opener can be forced to close as follows: Press and hold the wall console button until door is completely closed.
• Check for interference from adjacent Safe-T-Beam® units.
• Contact The Genie Company at 1-800-35GENIE.
Door starts down, then STOPS before it is closed.
OR Door will only open.
• Check Safe-T-Beam® wire connections at powerhead and at STBs. See page 8, STB instruction, poster or website.
• Check if limits are properly set. See pages 6-7.
• Check CONTACT REVERSE. See pages 8-9.
• Check garage door for binding.
• Check closing “FORCE” adjustment. Seepage 8.
Door starts up, but STOPS before it is completely open.• Check if limits are properly set. Seepages 6-7.
• Be sure door, opener, and springs are in good repair, properly lubricated and balanced.
• Check closing “FORCE” adjustment. Seepage 8.
• A WARNING: If you suspect a problem with the garage door hardware or springs, contact The Genie Company at 1-800-35GENIE.
Door will only run closed.• Check if limits are properly set. See pages 6-7.
• Check Sure-Lock™. Sure-Lock™ should be OFF for normal operation. See page 8.
• Check door balance, condition, and door spring.
• Check opening “FORCE" adjustment. See page 8.
• A WARNING: If you suspect a problem with the garage door hardware or springs, contact The Genie Company at 1-800-35GENIE.
Door opener starts for no reason.• Button stuck on wall console or remote.
• Was a remote lost or stolen? Erase all remotes from powerhead memory and program new remotes. See page 13.
Noisy operation.• Be sure all door fasteners are tight.
• Be sure garage door is in good repair, properly lubricated and balanced.
• Be sure opener is in good repair.
Door opener runs slow.• Check operating condition of door. Door may need professional repair/adjustment.
• Is this opener installed on a one-piece door? Normal speed for one-piece door is lowest speed setting.
• If carriage travel is less than 6-feet, opener configures programming for a one-piece door.
• Contact The Genie Company at 1-800-35GENIE concerning door speed.

Genie M-4500 garage door opener troubleshooting

The Genie M-4500 garage door opener system belongs to the professional series. Some of its advanced features include photo eye infrared beam safety system, a patented drive system, and a Precision controlled DC motor which slows the door down when it is about to fully close or open, eliminating damaging effects of sudden stops.

SituationLikely cause and solution
Opener does not operate from either wall control or transmitter:■ Does opener have electric power? Plug a lamp into the electric outlet to see if lamp turns on. If not, check fuse box or circuit breaker (some outlets are controlled by wall switch).
■ Have you disengaged all locks on door? If not, do so.
■ Has snow or ice built up under door? Door may be frozen to ground. Remove any restrictions.
■ The garage door spring may be broken. Have it replaced by a professional garage door technician.
Opener operates from transmitter but not from wall control:■ Are wiring connections correct? Check wall control wiring on page 14 and 15.
■ Is wall control door's Pushbutton lit? If not, disconnect low voltage wires to wall control and momentarily touch them together. If opener runs, replace wall control. If opener does not run, check wiring connections at opener, and check wire for shorts or breaks under staples.
Opener operates from wall control but not transmitter:■ Is the wall control button light flashing? If so, your opener is in the vacation/lock mode. Turn off vacation/lock mode. Refer to "Wall Control Panel" on page 23.
■ Does the transmitter indicator light glow when the transmitter button is pressed? If not, replace battery. Refer to "Installing the Battery" on page 22.
■ Has the opener learned the code of the transmitter? Repeat transmitter programming steps. Refer to "Transmitter Programming" on page 19.
■ Have all transmitters been set with the same code? Repeat code learning procedure for all remote devices. Refer to "Multiple Transmitters" on page 22.
■ Is photo eye obstructed? If so, door will only close while wall control door Pushbutton is pressed and held. Refer to "Align and Test Photo Eyes" on page 20.
Opener does not work from HomeLinke:■ Has the HomeLink® transceiver learned the code of the transmitter? Repeat programming steps (refer to HomeLink® Manual)
Opener operate from transmitter only from short distance (applies only to 40MHz models):■ Check antenna wire installation. Refer to page 16.
Door does not open completely:■ Is something obstructing the door? Remove obstructions only after ensuring door area is free of persons, pets, and any other objects.
■ If door has been working properly but now doesn't open all the way, increase the up force and/or reset the open travel limit (page 19). REPEAT "TEST SAFETY REVERSAL" (page 20) AFTER ADJUSTMENT IS COMPLETE.
Door does not close completely:■ Is something obstructing the door or in the path of the photo eye? Remove obstructions only after ensuring door area is free of persons, pets, and any other objects.
■ If door has been working properly but now doesn't close all the way, increase the down force and/ or reset the close travel limit (page 19). REPEAT "TEST SAFETY REVERSAL" (page 20) AFTER ADJUSTMENT IS COMPLETE.
Door opens but will not close at all:■ Check the photo eyes for proper connection and alignment (page 20).
■ Increase force in down direction. REPEAT "TEST SAFETY REVERSAL" (page 20) AFTER ADJUSTMENT IS COMPLETE.
Door reverses for no apparent reason:■ Is something obstructing the door? Pull emergency release knob and open door manually. If it is unbalanced or broken, call for professional garage door service.
■ Clear ice or snow from garage floor area where garage door closes.
■ Review and increase force adjustment setting for down travel (page 19).
■ If door reverses from fully closed position, decrease travel limits (page 19).
■ REPEAT "TEST SAFETY REVERSAL" (page 20) AFTER ADJUSTMENT IS COMPLETE.
Opener light does not turn on:■ Replace the light bulb(s)—maximum 60 watts each. Use a "garage door opener light bulb" if regular type bulb burns out prematurely. Refer to page 16.
Opener light does not turn off:■ Is the wall control Light Feature on? Press Light Button to turn off. Refer to page 23. (applies only to M-4700 model)
Opener strains or maximum force is needed to operate door:■ Door may be out of balance or springs are broken. Close the door and use emergency release knob to disconnect trolley. Open and close door manually. A properly balanced door will hold itself halfway open while being supported entirely by its springs. If it does not, disconnect the opener and call for professional garage door service. DO NOT increase the force to the opener to compensate for unbalanced or damaged door.
Opener does not move door at all:■ Door may be locked with a manual door lock. Remove any manual door locks.
■ Springs are broken or door is out of balance. (See "Situation" immediately preceding this one).
Opener won't work due to power failure:■ Use the emergency release knob to disconnect trolley. Door can be opened and closed manually. When power is restored, reconnect trolley and resume automatic operation of door. Refer to "Check Emergency Release" on page 13.

Genie GPS-IC garage door opener troubleshooting

The Genie GPS-IC model of garage door operator utilizes chain drive/belt drive. The garage door opener has the Intellicode remote control and Series II electronics, including Series II wall control. To let the door close properly, you have to install self-diagnostic electronic sensory protection system.

ProblemSolutions
Operator does not run from wall control.Check lock switch on wall console (See section 4).
Check the power source.
• Plug a lamp into outlet used for power head. If lamp works, power source is OK. If not, check fuse or circuit breaker.
• If power is OK:
- Check connections at power head terminals.
- Check connections at wall control.
- Motor protector may be open. Wait about 20 minutes for protector to reset.
Door starts for no reason.Check staples on wire from power head to wall control. If they cut into insulation, they can short wires. If wire is cut, replace it.
Was a remote control lost or stolen? Erase all remote control codes from receiver memory and reprogram. Wall control button sticking. Check operation of buttons.
Door starts down, then stops before it’s closed.Check CLOSE limit switch setting (See Section 8) Check for shorted wires
Door starts down, then stops and goes back up.Check force adjustment (See Section 7).
Check CONTACT REVERSE (See Section 7).
Check for light beam obstruction or misalignment of Safe-T-Beam® (See Section 3). Check STB self-diagnostic code.
Door will only run closed.Check OPEN limit switch for short and proper wiring. Check force adjustment (See section 7).
Check for broken door spring.
Door will only run open.Check Safe-T-Beam® System(See section 3).
Check CLOSE limit switch for short and proper wiring. Check force adjustment (See Section 7).
Remote control has less than 25 feet operating range.Relocate remote control inside car.
Point remote control at door.
Replace battery.
Do Not attempt to retune remote controls.
Door starts up, but stops before it’s completely open.Be sure door is in good repair, properly lubricated and balanced. Check OPEN limit switch setting (See section 8).
Check force adjustment (See section 7).
Check for broken door spring.
Operator runs, but door does not move.Make sure carriage is engaged.
Check force adjustment (See Section 7).
Operator works from wall control, but not from remote control.Program remote control code into receiver memory (See section 9).
If one remote control works and another does not, check battery, remote control type (Series II) and frequency of non-working unit (See section 9).
Noisy operation.Be sure all fasteners are tight.
Be sure door is in good repair, property lubricated and balanced (See Monthly Maintenance section).
STB System malfunction.Use self-diagnostic STB System troubleshooting information to maintain safe operation (See section 3).
Lights will not go out.Check wiring.
Disconnect & reconnect wires on wall control. Non-compatible wall control.
Innerslide jammed into power head.Remove motor cover and rotate opti-wheel.

Genie 1022 garage door opener troubleshooting

The 1022 garage door opener made by Genie is intended exclusively for sectional doors. It is a residential model that includes a so-called Intellicode remote control. A homeowner may choose up to 7 single button programmable controls to complement this model of garage door operator.

ProblemWhat to do
Opener does NOT run from Wall Button.• Check power source.
- Plug a lamp into outlet used for power head. If lamp works, power source is OK.
- If not, check fuse or circuit breaker.
• If power is OK.
- Check connections at power head terminals and at Wall Button.
• Check for reversed, broken, or cut wires. Staples can cut insulation and short wires. Repair or replace.
Opener runs, but door does NOT move.• Make sure carriage is engaged to carriage slide.
- Place carriage lever in lock position.
• Check to make sure chain/belt is not broken or OFF its track.
• Check FORCE ADJUSTMENT (See section 6). Door opener will NOT run more than 30 seconds each way if door does not move.
Opener works from Wall Button, but NOT from remote control.• Program remote control code into receiver memory (See section 7).
• Replace remote control battery (See section 8).
Remote control has less than 25 feet operating range or no operation.• Relocate remote control inside car and or point remote control at garage door.
• Replace battery (See section 8).
• Reposition door opener antenna.
• Red LED blinks while button is being pushed or LED does not come ON - battery is low, replace battery.
Door starts down, then STOPS and goes back up.
OR
Safe-T-Beam® System malfunction.
• If a NEW installation, check Door Arm position, (See section 2).
• Check if Safe-T-Beam® Red LED is flashing.
• Check Safe-T-Beam® system for beam obstruction or misalignment of lenses. Realign or replace Sensors. (See section 3)
• Check "CLOSE FORCE" adjustment (See section 6).
• Check garage door for binding.
• If an operational problem exists, and opener will not run closed. The opener can be forced to close as follows (See section 5). Hold the wall button down until door is completely closed.
• Disconnect the Safe-T-Beam® System from the opener and contact an authorized Genie® Dealer or The Genie Company at 1-800-35-GENIE.
Door starts down, then STOPS before it is closed.
OR
Door will only open.
• Check CONTACT REVERSE (See section 6).
• Check garage door for binding.
• Wires shorted. Staples can cut insulation and short wires. Repair or replace.
• Check "CLOSE FORCE" adjustment (See section 6).
Door starts up, but STOPS before it’s completely open.• Be sure door, opener, and springs are in good repair, properly lubricated and balanced (See Maintenance section 10).
• Check "OPEN" limit setting (See section 6).
• Check "OPEN FORCE" adjustment (See section 6).
• A WARNING: If you suspect a problem with the garage door hardware or springs, contact an authorized Genie® Dealer or a trained door system technician, or contact The Genie Company at 1-800-35-GENIE.
Door will only run in close direction.• Check door balance, condition, and door spring.
• Check "OPEN FORCE" adjustment (See section 6).
• A WARNING: If you suspect a problem with the garage door hardware or springs, contact an authorized Genie® Dealer or a trained door system technician, or contact The Genie Company at 1-800-35-GENIE.
Door opener starts for no reason.• Was a remote control lost or stolen? Erase all remote control codes from receiver memory and reprogram (See section 7)-
• Button stuck on Wall Button or remote.
• Check CLOSE limit switch setting (See section 6).
• Wires shorted. Staples can cut insulation and short wires. Repair or replace.
Noisy operation.• Be sure all fasteners are tight.
• Be sure door and opener are in good repair, properly lubricated and balanced (See Maintenance section 10).


Power head LEDPossible ProblemSolution
Red LED showingGreen LED showing
OFFOFFNormal operationNone required
Continuous ON• Programming incomplete• Complete programming
1 BLINK, Pause (Repeat)• Transmitter has not learned• Push button to program
1 BLINK, Pause (Repeat)• Programming incomplete
• Safe-T-BeamB sensor obstruction going down
• Door obstruction going down
• Door obstruction going up

• Set DOWN LIMIT programming
• Check for obstruction, remove
• Check for obstruction, remove.
- Check door spring
- Contact The Genie Company at 1-800-35-GENIE
2 BLINKS, Pause (Repeat)• Programming incomplete
• Wire to power head or wire connection at power head is bad.
• Sensors out of alignment
• Continuous obstruction of Safe-T-Beam8 sensor
• Set UP LIMIT programming
• Check power head wiring, check connections,
- Replace or repair
• Check Source & Sensor alignment
• Check for obstruction
3 BLINKS, Pause (Repeat)• Limits set backwards• Clear limits and reprogram (See section Q)
4 BLINKS, Pause (Repeat)• Push button wire short
• Push button wires reversed in power head connector.
• Check push button and wiring. Staples can cut insulation and shorts wires. Repair or replace push button and/or wiring.
- Contact The Genie Company at 1-800-35-GENIE
• Reverse wire placement in power head connector. (See section El)
5 BLINKS, Pause (Repeat)• Chain/belt is too tight
• Control system failure
• Thermal Protector activated
• Adjust chain/belt tension (See section El).
- Contact The Genie Company at 1-800-35-GENIE
• Contact Genie® authorized dealer for service
• Wait until Thermal Protector cools and resets. NOTE: The 5 BLINKS pattern will remain blinking until the next opener activation. If the
Thermal Protector does not reset.
- Contact Genie® authorized dealer for service.