Automatic garage door opener troubleshooting

Automatic Technology, also known as ATA, is an Australian manufacturer of remote controls for garage doors and gates. The history of the company started more than 25 years ago. Some of the innovations of the last decade include the interference free transmitter system Trio-Code and Wireless Safety Beams.

In most cases, Automatic garage door troubleshooting is not too difficult. The company is constantly trying to prove its slogan: “Smart-Simple-Secure”. Nevertheless, it is highly recommendable that you use an Automatic garage door opener manual or a troubleshooting chart like the one below. It makes Automatic garage door repair possible even for those who do not possess relevant experience.

SymptomPossible causeRemedy
Door will not operateMains power not switched onSwitch on mains power
Door is obstructedRemove obstruction
Door is locked or motor jammedUnlock door or remove jam
Door tracks/hardware damagedDoor requires service/repair by qualified technician
Door starts to close but automatically reverses to open positionAdverse weather conditions (wind or cold) causing door to stiffen and become tight in the tracksIncrease force margin setting. See Step 17 on page 21
Possible obstruction in the doorwayRemove obstruction
Door operates from drive unit (operate) button but not from transmitter.*
*See note
Transmitter code not stored in memoryCode transmitter into opener's memory. Refer Step 18.1 on page 22
Flat batteryReplace battery
Door will not close fullyDoor limits position need to be resetReset limits positions. Refer Step 15.4 on page 19
Door will not open fullyDoor limits position need to be resetReset limits positions. Refer Step 15.4 on page 19
Courtesy light not workingFaulty lightReplace lamp
PE Beam click but door does not reverse open when PE Beam is obstructed during close cycleWrong value of resistor is used 2k2 ohms resistor must be used on the receiver of PE Beam
PE Beam or wiring faulty Remove obstruction
PE Beam not aligned correctly See Step 20 on page 25
PE Beam is obstructed